Shipping & Payment
We provide FREE SHIPPING to worldwide with NO MINIMUM purchase required for all orders at WildGo.com. You also can choose your preferred shipping methods on the Order Information page during the checkout process. Please note for EMS, Expedited Shipping, you should pay the extra shipping fee. WildGo.com offers different shipping methods for you:
There are two key factors which will affect the time you receive your items.
- 1: Item processing time
- After receiving your order,we require some time to test the product to ensure its quality.The exact processing time varies depending on the item.The average processing time is 3 working days.but this can also be affected by the item’s stock status. For small quantity orders,the processing time is 1-3days while larger quantity orders may require 2-5days.
- 2:Shipping methods
China Warehouse: Shipping Type Country or Region Arrive within 1-7 Days Arrive within 8-15 Days Arrive within 16-30 Days Arrive within 31-45 Days Average Time (Days) Unregistered Air Mail or Registered Air Mail United States 0.52% 44.87% 49.88% 3.5% 18.13 Spain, United Kingdom, Italy, Germany, France & Portugal 5.18% 43.44% 48.34% 1.17% 15 Netherlands, Greece, Poland, Hungary, Slovakia, Czech Republic 2.96% 40.34% 52.54% 3.74% 18.66 Russia 0% 4.45% 84.41% 11.1% 28 Japan, Korea 0% 21.30% 68.80% 9.66% 17.75 Brazil 0% 0% 23.91% 72.09% 38.6 Turkey 0% 37.75% 59.05% 3.1% 20.33 Thailand, Singapore & Malaysia 0% 40.39% 56.12% 2.6% 16.2 Other countries 0.7% 38.79% 47.94% 8.56% 23.57 Priority Line United States 12.28% 79.05% 7.4% 0.52% 11.75 Spain, United Kingdom, Italy, Germany, France & Portugal 8.44% 66.56% 23.45% 0.45% 13.55 Russia 0% 3.48% 75.79% 20.04% 31 Brazil 2.21% 6% 61.29% 25.46% 30 Turkey 20.42% 77% 3% 0.08% 10 Australia 7.67% 86.60% 5.68% 0% 11 Korea 97.54% 1.57% 0.89% 0% 7 Japan 95.80% 2.09% 0% 0% 6.84 Thailand, Singapore & Malaysia 58.96% 41.04% 0% 0% 8.45 Other countries 22.33% 30.8% 27.62% 17.64% 18.65 Expedited Shipping ALL countries(EMS) 3.8% 46.8% 26% 15% 14.8 ALL countries(DHL) 65.8% 25.75% 3.86% 0.37% 6.72
WildGo.com accepts PayPal,Credit Cards,Wire Transfer,Westem Union, YandexMoney,Webmoney,Boleto,OXXO and BKM as secure payment methods.
The most convenient payment method in the world.
For orders which exceed $1,500,please contact us at [email protected].
Note: please email us the order number,the amount transferred along with currency type,and the exact date of the wire transfer.
Please contact us at [email protected] for details.
Note: please email us the following information after you have paid via Westem Union:
· Control Number(10 digits)
· The exact amount sent along with the currency
· Name of sender.
· Address of sender
With YandexMoney and Webmoney, it is convenient and safe for you to pay via credit card、wallet or cash
For Brazil customers, we accept Boleto: you only need to fill in the payment information, remember your Boleto Voucher information and pay it within 3 days at any Boleto stores.
1.Does WildGo.com check the products before shipping them to me?
Yes., of course.
We have a professional Quality Control team. They will check carefully for each item we received from suppliers and manufacturers to avoid sending defective goods to our customers.
If a item is found defective in our QC test, it will be returned to the supplier / factory. Please don’t worry about receiving a defective item because we are committed to being a trustworthy and reliable seller on international on-line shopping market.
2．Are Products Guaranteed / Is There A Warranty?
Yes, everything you buy from WildGo.com has a guarantee of quality and will exactly match the description on the website.
Factories that supply WildGo.com are strictly evaluated by us, and we provide you an even better reassurance of consistent high quality thanks to our in-house QC team. We double-check the contents of all orders carefully before dispatch to our customers. You can be confident about ordering from WildGo.com just as much as any western retailer.
3. How long dose it take to have my orders shipped after the payment is made?
1). Processing time 1-2 business days normally: During this period, we do strict quality-control tests and get the items carefully packed.
2). Sometimes the item in your order is really a hot seller and it may be just sold out at that time. It will take us 1-2 more days to get it available in stock again. In this case, The processing time will be 3 business days.
If you don’t receive any shipping confirming over three days after the payment is made, please kindly contact our customer service . They will check for you.
4. What should I do if my items arrived damaged?
Rarely, rough handling by the courier can lead to physical damage to your goods, e.g. broken screen.
If this has happened, please follow these steps:
If possible, raise a complaint directly with the delivery representative of the courier company before you sign for the goods. They will advise you on the complaint procedure.
If you already signed for the packet, take photos showing the damage and contact the local office of the courier/delivery company to complain. They will have a complaining procedure which will enable you to get compensation.
Next, contact tomtop.com immediately with your order number and a full description / pictures of the broken item issue. We will contact the courier company from our end.
Once the courier company confirms that the case is valid, they will compensate WildGo.com, and we will pass on this compensation to you. The compensation varies from case to case and is different for each delivery company. In some cases you will need to pay to post the broken item back to WildGo.com in order for us to send out a new piece.
5. What should I do if my products went wrong after a period of use?
If you encounter quality issues within the warranty period, you can ask for us.Except for this case,The Merchant is not responsible for product damage caused by customers’ wrong operation or the uncontrollable natural reasons . Every product has a specific warranty period. If it is not stated in the product listing, please contact our customer service team.
In this case, please kindly provide us with proof as below:
The photos of original tomtop.com package with front and back sides
The photos or video of the defective item(s)
The photos, video or screenshot showing the malfunction of the defective item(s)
We will usually offer you a refund or send a replacement as soon as the problem is confirmed and after you return your order.
Sometimes you may need to ship the defective item back to us for free repair service or a new replacement. Customer should cover the return shipping fee, and tomtop.com is responsible for the shipping costs of arranging reshipment by air mail.